Artvark Pet Products Policy & Procedures
Payment:
We accept Mastercard, Visa, AMEX, Discover and PayPal. We also ship COD.
Reseller Permit:
Our website is a dealer only website. After filling out our registration form, you will be prompted to fax back a reseller permit form (pdf). Please fax this form to 818-904-2649. If you are out of the state of California, please supply us with your FID or SSN#.
Order Tracking:
To track your shipment, just click on your "profile" link and click on the order you wish to track. Then click onto the tracking number.
Returned Checks:
All returned checks will incur a $25.00 service charge.
Returns:
Please call in any discrepancies within 24 hours.
There will be a 20% restocking fee for non-defective merchandise.
Returns must be “price tag” free and in resalable condition.
Return to:
Artvark Pet Products
6826 Valjean Ave.
Van Nuys, CA 91406
Privacy Policy:
Click here to read our privacy policy.
Shipping:
Orders received before 2:00pm PST ship the same day, except weekends.
All orders are shipped via UPS to the continental US.
Orders are shipped from Los Angeles, CA.
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